Building Standards – Customer Charter and Customer Journey

Customer Charter

The Building Standards Customer Charter sets out the level of service customers can expect, the services provided, and how to contact the team.

Customer Journey guide

The Building Standards Customer Journey guide explains the roles and responsibilities of the building owner, and gives guidance for anyone planning building work. It covers:

• An overview of the Scottish Building Standards system.
• The responsibilities of the building owner.
• When a building warrant is required.
• How to obtain a warrant, including the main stages of the process.
• The roles of Approved Certifiers of Design, Approved Certifiers of Construction, and local authority Verifiers.
• Further supporting information.

If you are planning to carry out building work, this guide is for you.

Contact us

For questions about the Customer Charter or the Customer Journey guide, contact Building Standards