Skip to main content

This service is managed by Planning and Regulatory Services

Advice for consumers

We offer free, impartial and confidential advice to consumers who have a problem with goods, services or motor vehicles. You can get in touch by phone, email or in person at a time and place that suits you.

For further consumer advice, Advice Direct Scotland provides a free helpline and online guidance on your consumer rights. 


Scams - don't be fooled

Scams come in many forms. Here are some of the most common to watch out for: 

Online and email scams

Show

One of the most widespread is "phishing", where an email appears to come from your bank, a company you deal with, a government department or a social networking site. It directs you to a fake website that asks for personal details such as account numbers, passwords or credit card details. These are then used to commit identity fraud. Never click links in unsolicited emails or texts, and always go directly to a company's website rather than following a link.

Prize draw letters

Show

These claim you have won a large sum of money, often using the name of a foreign lottery. They usually ask for your personal information and a fee to claim your prize, though some only ask for this at a later stage. If you haven't entered a lottery, you haven't won one.

Scams targeting businesses

Show

Businesses should be wary of offers for seemingly free advertising in directories, where the true cost is hidden in the small print. Another common scam involves a phone call claiming your business agreed to sponsor a worthy cause and that payment is now due.

Fake computer support calls

Show

A caller falsely claims to be from Microsoft or a similar company and asks for remote access to your computer to fix an alleged problem. They may then demand payment or install malicious software. Legitimate technology companies will never contact you out of the blue to tell you your computer has a problem.

Beneficiary scams

Show

These emails or letters claim to come from an overseas bank employee wanting to move a large sum of unclaimed money with your help. They are designed to get you to share your personal and bank details.

Miracle health and slimming products

Show

Some mailings offer cures for illnesses or guaranteed slimming results. These products are unlikely to have been properly tested or proven effective, and can be expensive. Be very cautious about any product making dramatic health claims.

Remember: if something seems too good to be true, it probably is.

If you have been targeted by a scam or would like more information, contact us.


Unwanted phone calls

We have a limited number of trueCall call blockers available free of charge to people who are most at risk from unsolicited calls - for example, older or vulnerable residents. If you or someone you know could benefit from a call blocker, please get in touch.

You can also find out more about call blockers on the trueCall website. [link: truecall.co.uk]


Consumer education

We offer free consumer education sessions for schools, community groups and other organisations. These usually take the form of a presentation and question-and-answer session, and can be tailored to your group's needs. To request a session, contact us.


Contact us

Trading standards

Trading Standards, Orkney Islands Council,
Council Offices, School Place, Kirkwall, KW15 1NY