Temporary unavailability of the MyOrkney platform

Orkney Islands Council is advising customers that our online MyOrkney customer platform, provided by Granicus, is currently unavailable.

The disruption is linked to a recently identified global cybersecurity vulnerability affecting PHP-based systems. As a precautionary measure, Granicus has temporarily taken affected services offline while security updates are applied.

Granicus has confirmed that no breaches have been identified within its solutions. However, following guidance from government cybersecurity agencies, the company has taken proactive action to protect customers and services from potential risks.

Granicus is currently deploying a fix and has advised that affected solutions are expected to be restored gradually, with full service anticipated within the next 24 hours.

In the meantime, customers may experience difficulties making payments and accessing online forms and services hosted through the MyOrkney platform. Customers can continue to contact us by:

• Telephone: 01856 873535
• Email: customerservice@orkney.gov.uk

Customer Services in Kirkwall and Stromness are also open to visitors during normal opening hours, as set out below.

Customer Services opening times - Kirkwall

• Monday: 9am to 5pm
• Tuesday: 9am to 5pm
• Wednesday: 10am to 5pm
• Thursday: 9am to 5pm
• Friday: 9am to 5pm

Customer Services opening times - Stromness

• Monday: 9.15am to 5.45pm
• Tuesday, Thursday and Friday: 9.15am to 4.45pm
• Wednesday: 10am to 4.45pm
• Saturday: 11am to 3.45pm

We apologise for any inconvenience caused and will provide an update once services have been restored.