Item 2 - Visitor Experience

This document contains a review of donation and retail arrangements at St Magnus Cathedral, which visitors find confusing because five organisations operate different payment points. It recommends that Orkney Islands Council manage and simplify all donations, guidebook sales and retail, while making annual payments to other organisations to replace lost income. The report also asks whether electric candle donations should remain with the congregation, proposes implementation by 1 April 2027, and recommends a review after two years.