Performance Matters for Building Standards

Verification Performance

The Building Standards Division publish verification performance reports for each Scottish Local Authority Building Standards Verifier. You can access the Orkney Islands Council performance report from the ‘Related Downloads’ section of this page.

Annual Performance Report

To coincide with the appointment of verifiers from May 2017 the balanced scorecard and continuous improvement plan templates have been refined to allow verifiers to report performance across the Performance Framework and Key Performance Outcomes.

A PDF version control copy of the current Annual Performance Report can be downloaded from the 'Related Downloads' section on this page.

Building Standards National Customer Satisfaction Survey

The National Customer Satisfaction Survey for building standards supports KPO4 (Key Performance Outcome 4) of the performance framework for building standards verifiers. The purpose of this KPO is to monitor customer satisfaction with the building standards service, ensuring the service meets or exceeds customer expectations.

The National Customer Satisfaction Report for Orkney Islands Council is available to download from the 'Related Downloads' section of this page.

This report has not been produced by Orkney Islands Council and is not fully web accessible. If you require assistance, please contact Building Standards on 01856873535 extension 2515.