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Accessibility statement for

This accessibility statement applies to

This website is run by Orkney Islands Council.  We want as many people as possible to be able to use this website.  For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

This website makes 'Recite Me' software available to all site visitors who may need help with reading the website. Full information on 'Recite Me' is available from the 'Listen/Read/Translate' page that can be accessed from the 'More pages in this section' menu on this page.

All of our downloadable documents are in Portable Document Format (PDF) and can be read through the free Adobe Acrobat Reader.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some of our online forms might be difficult to navigate using just a keyboard
  • some PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • call our customer service team on 01856 873535

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact us using one of the methods above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops and you can also use the contactScotlandBSL service to contact us.

Find out how to contact us >

Technical information about this website’s accessibility

Orkney Islands Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (external link), due to the non-compliances listed below.

Non-accessible content

We constantly strive to ensure our website meets the current accessibility regulations and regularly review this.  If you believe that there is something that we need to adjust please contact us and we will look into it

PDFs and other documents

Some of our PDFs and other documents do not meet accessibility standards - they fail WCAG 2.1 success criterion listed under Guidelines 2.4 (Navigable) and/or 1.1.1 (Non-text Content). Other than those subject to exemption, we aim to either update the documents or replace them with accessible HTML pages by November 2022.

Content not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 (external link) if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was last updated on 16 November 2021.

This website is tested every 5 days. The test is carried out by Silktide.

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