Orkney Islands Council’s Housing Service is advising that due to the current COVID-19 situation, and recent guidance for contractors, only emergency repairs will be carried out within their houses – for example internal power failure or leak.
If a repair has been already been instructed, that is not an emergency, it will not be carried out. The repair will be undertaken once business returns to normal.
Emergency repairs for council owned housing and other council owned properties should be reported by phone to 01856 873535 our customer services team during working hours from 9am to 5pm, Monday to Friday. For emergency repairs outwith these times, you should phone 01856 873430.
Due to the recent COVID19 guidelines and subsequent impact of staffing levels, our phones are very busy and we advise tenants and service users, where possible, to use the online ‘contact us’ form for any other housing enquiries . Our capacity to deal with requests promptly will be limited and we ask that customers only request services where they are essential and thank customers in advance for their patience during these challenging times.
The new customer services platform, MyOrkney, available on the council website, allows you to pay your rent and garage rent online.
