Please use the Frequently Asked Questions below to inform you on our current approach. The waste team through customer services will address any points that are not covered by the current FAQ and revised versions will be posted regularly.
It is possible for a replacement access card to be sent out, however there will be a charge of £17.45 + VAT.
Please contact the commercial waste line at the council offices, and provide the following information, so that a replacement card can be shipped as quickly as possible:
- Full name and Business Address.
- Invoice Address.
- Contact number.
- Card Reference (if known). *
*Note for firms with multiple access cards, the card reference must be provided, so the team know which one to de-activate, to prevent locking the wrong card.
Card replacements are normally dispatched within 1-2 business days. They will be sent first class, so you should receive them within a few days.
Alternatively, you can come directly to the Council offices to collect the card, however you must notify the council first, and book a slot to visit customer services - telephone 01856873535. This is due to the ongoing COVID social distancing restrictions which are in place.