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Commercial - Waste and recycling FAQs

Please use the Frequently Asked Questions below to inform you on our current approach. The waste team through customer services will address any points that are not covered by the current FAQ and revised versions will be posted regularly.

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What happens if I am unable to pay an invoice for my commercial waste/ recycling collection?

If you are unable to pay your invoice, you must get in touch with us as soon as possible (Telephone: 01856 873535 or in order to set up a payment plan. Otherwise, if after 1 month from the date on your invoice, no payment has been made or if there is no payment plan in place, your service will be discontinued.

One mid-year change, charged at approx. £55, may be possible. Please get in touch with us at or phone us on 01856 873535.

Alternatively, an option could be to reduce the frequency of your collections, or you can request smaller bins to place your waste/recycling in.

Please contact us on 01856 873535 or email us at


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School Place, Kirkwall, Orkney, KW15 1NY

Telephone: 01856 873535

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Orkney Islands Council: BOREAS DOMUS MARE AMICUS