Our social media policy

Advice and guidance for the public

We use Facebook, Twitter and YouTube to engage with the public and keep people informed about services we provide and events we are involved with. A strong social media presence is particularly important in the event of severe weather or a major incident or emergency. Our aim is to provide channels people can turn to and trust when they need accurate and up to date information.

Our OIC Updates Facebook page and @OrkneyCouncil Twitter feed provide general information about Council services and events.

Our OIC School Transport page is used to provide the latest information on school closures and school transport disruptions during bad weather.

We use the @OIC_Roads Twitter feed to advise when closures of the Churchill Barriers are possible or in place. This channel is also used to provide roads information, for example when surface dressing is taking place, and updates when the Kirkwall sea defences are or are likely to be deployed.

Video content that highlights the work of the organisation is made available through our YouTube and Facebook channels.

Moderation

Our social media channels are administered by our Communications Team and are monitored during normal office hours. They are not routinely monitored 24/7. 

Please don’t use Facebook or Twitter channels to report a service fault or to make a complaint. For help with services, to report a fault or make a complaint, phone Customer Services on 01856 873535 (Monday - Friday, 09:00 - 17:00), send an email to customerservice@orkney.gov.uk or use our new MyOrkney online service.

To make a Freedom of Information request send an email to foi@orkney.gov.uk 

Acceptable use of our social media channels

We reserve the right to remove any contributions or block people commenting on our social media posts if the following guidelines are broken: 

We will also block any user who:

This guidance is not exhaustive and will be updated when required. Users should also make themselves aware of Facebook's own terms and conditions.

School Place, Kirkwall, Orkney, KW15 1NY

Telephone: 01856 873535

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Orkney Islands Council: BOREAS DOMUS MARE AMICUS