Contact Us by Telephone
If you would like to contact us by phone, please use the numbers below. If you are unsure of who you need to speak to, the customer services staff will be happy to help and will put you through to the correct service. Alternatively, if you know the extension number that you require, you can call the number, listen to the message prompt and then enter the extension number.
Customer Services
- Kirkwall Service Point: Telephone: 01856 873535.
- Stromness Service Point: 01856 873535 extension 3033.
Opening times
Our Kirkwall team is available from:
- 9am to 5pm - Monday
- 9am to 5pm - Tuesday.
- 10am to 5pm - Wednesday
- 9am to 5pm - Thursday
- 9am to 5pm - Friday.
Our Stromness team is available from:
- 9.00am to 6.00pm – Monday
- 9.00am to 5.00pm – Tuesday
- 9.00am to 5.00pm - Wednesday
- 9.00am to 5.00pm - Thursday
- 9.00am to 5.00pm – Friday
- 11.00am to 4.00pm – Saturday
Contact Us online
Click the link to contact us via MyOrkney
Email Us
If you wish to contact us via email please use the following email address. All enquiries go through customer services, this ensures that your enquiries are dealt with by the right people in the right department.
Email Customer Service: customerservice@orkney.gov.uk
Contact Us - In Person
Kirkwall Customer Service
Council Offices, School Place, Kirkwall, KW15 1NY.
Monday - Tuesday: 9.00am to 5.00pm.
Wednesday: 10.00am to 5.00pm.
Thursday - Friday: 9.00am to 5.00pm.
Stromness Customer Service
Warehouse Buildings, 2-12 Victoria Street, Stromness, KW16 3AA.
Mondays: 09.15am to 5.45pm
Tuesday - Friday: 09.15am to 4.45pm
Saturday: 11.00am to 3.45pm
Contact Us by Post
If you would like to contact the Council by post, please ensure that your correspondence is addressed correctly. If possible, please give the relevant name, Service and Function (if known) followed by the Council's postal address: Orkney Islands Council, Council Offices, School Place, Kirkwall, KW15 1NY.
This will enable us to direct any correspondence we received to the correct person as soon as possible.
This will ensure that any correspondence received by the Council is forwarded to the correct person as soon as possible.
For dropping off documentation at Kirkwall Customer Service, please use the letterbox at the main door or the red post box located inside the main door. Please do not deposit cash in the letterboxes.
