If you would like to contact us by phone, please use the numbers below. If you are unsure of who you need to speak to, the customer services staff will be happy to help and will put you through to the correct service. Alternatively, if you know the extension number that you require, you can call the number, listen to the message prompt and then enter the extension number.
Kirkwall Customer Services: 01856 873535.
Stromness Customer Services: 01856 873535 extension 3033.
Click the link to contact us via MyOrkney
If you wish to contact us via email please use the following email address. All enquiries go through customer services, this ensures that your enquiries are dealt with by the right people in the right department.
Email Customer Service: email@example.com
Our Kirkwall and Stromness customer service points are open to the public. We would ask that when customers visit they observe a minimum of 1m distancing, and sanitise hands on entry.
Kirkwall Customer Service
Council Offices, School Place, Kirkwall, KW15 1NY.
Monday - Tuesday: 9.00am to 5.00pm.
Wednesday: 10.00am to 5.00pm.
Thursday - Friday: 9.00am to 5.00pm.
Stromness Customer Service
Warehouse Buildings, 2-12 Victoria Street, Stromness, KW16 3AA.
Monday: 9.15am to 6.45pm.
Tuesday to Friday: 9.15am to 4.45pm.
Saturday: 11.00am to 3.45pm.
It is essential that you do not enter the buildings if you are experiencing symptoms of COVID19 – fever, continuous cough, sore throat or changes in your taste or smell or have been in contact with a person infected with COVID19.
If you would like to contact the Council by post, please ensure that your correspondence is addressed correctly. If possible, please give the relevant name, Service and Function (if known) followed by the Council's postal address: Orkney Islands Council, Council Offices, School Place, Kirkwall, KW15 1NY.
This will enable us to direct any correspondence we received to the correct person as soon as possible.
For dropping off documentation at Kirkwall Customer Service, please use the letterbox at the main door or the red post box located inside the main door. Please do not deposit cash in the letterboxes.