Contact Us - In Person
There are 2 customer service points for Orkney Islands Council, one which is housed in the former East Kirk building at School Place, Kirkwall and the other at the Warehouse Buildings, 2-12 Victoria Street, Stromness.
Customer Services is your gateway to all council services and is your first point of contact for the following services:
| Service | Kirkwall | Stromness |
|---|---|---|
| Payments by cash, cheque and card. | Yes. | Yes. |
| Report a repair to a Council property. | Yes. | Yes. |
| Report a road defect or street light fault. | Yes. | Yes. |
| Apply for a blue badge. | Yes. | Yes. |
| Apply for a National Entitlement Card - over 60s, disabled and Young Scot. | Yes. | Yes. |
| Arrange a Special Collection of bulky items. | Yes. | Yes. |
| Book onto a Community Education/Activity Programme course. | Yes. | Yes. |
| Collect a Council application form: Housing/Council Tax Benefit, Planning, Building Warrant, Licensing, Education Maintenance Allowance, Free School Meals and Clothing Allowance, Job Application, Change in Circumstances etc. | Yes. | Yes. |
| Access information relating to refuse collection times. | Yes. | Yes. |
| Collect a radar key for disabled toilets. | Yes. | Yes. |
| Collect dog waste bags. | Yes. | Yes. |
| Collect powder and bags for green cones. | Yes. | Yes. |
| Book the Ness Campsite in Stromness. | No. | Yes. |
| Library services. | No. | Yes. |
| Book a meeting room for an event. | No. | Yes. |
| Registration services. | Yes. | Yes. |
| Information about the services that the Council provides. | Yes. | Yes. |
Customer Services Opening Hours
Customer Services opening hours are detailed below. This service is available throughout the day, including lunchtimes, to offer the maximum convenience for all our customers.
Customer Services (Kirkwall): Council Offices, School Place, Kirkwall, KW15 1NY.
Customer Services (Stromness): Warehouse Buildings, 2-12 Victoria Street, Stromness, KW16 3AA.
| Day | Customer Services (Kirkwall) | Customer Services (Stromness) |
|---|---|---|
| Monday | 09:00 - 17:00. | 09:15 - 19:00. |
| Tuesday | 09:00 - 17:00. | 09:15 - 17:00. |
| Wednesday | 09:00 - 17:00. | 09:15 - 17:00. |
| Thursday | 09:00 - 17:00. | 09:15 - 17:00. |
| Friday | 09:00 - 17:00. | 09:15 - 17:00. |
| Saturday | Closed. | 10:45 - 16:00. |
| Sunday | Closed. | Closed. |
Accessibility
Both service points have full disabled access with an open plan environment which creates a relaxed, friendly atmosphere. Meeting rooms are available for more sensitive discussions. The Kirkwall service point is equipped with extensive hearing loop facilities and subscribes to the Royal National Institute for the Deaf’s Typetalk system.
