Contact Us - In Person
Coronavirus (COVID19) – Service changes
Our Kirkwall and Stromness drop-in centres are open to the public. Visit the main contact us page for times of opening. We would ask that when customers visit they observe a minimum of 1m distancing in accordance with government guidelines, wear a face covering and sanitise hands on entry. You can also contact us by phone or online on our website www.orkney.gov.uk/MyOrkney.
In Stromness, when visiting the library, you should also provide 'Test and Protect' information. We continue to provide a Request and Collect service for library books and would ask that customers contact us by phone or email in advance of their visit by email or by calling 01856 850907 or 01856 873535, extension 3033.
Key messages:
- Kirkwall reception is open 10am to 1pm and 2pm to 4pm, Monday to Friday.
- Stromness reception is open:
- 10am to 1pm and 2pm to 4.45pm, Tuesday to Friday;
- 10am to 1pm and 2pm to 6.45pm on Mondays;
- 11am to 3:45pm on Saturday.
- Perspex screens are in place for the safety of our customers and staff.
- You can also contact us online, by email or by phone on 01856 873535.
- For dropping off documentation, please use letterbox or red post box provided (please do not deposit cash in the letterbox).
- Social distancing of 1 metre should be adhered to at all times.
- Please wear a face covering when entering the building.
- Sanitisers will be provided and should be used on arrival at reception.
- It is essential that you do not enter the building if you are experiencing symptoms of COVID19 – fever, continuous cough, sore throat or changes in your taste or smell or have been in contact with a person infected with COVID19.
- Please adhere to any signage placed around the reception area.
- Drop ins to see officers will not be available – appointments must be made in advance and will be limited.
- Customer contact at reception will be limited to 10 minutes.
- Customers should leave reception immediately on finishing their business.
- If you have a meeting arranged with an officer, they should make arrangements to meet you on your arrival.
Customer Services
Customer Services (Kirkwall): Council Offices, School Place, Kirkwall, KW15 1NY.
Customer Services (Stromness): Warehouse Buildings, 2-12 Victoria Street, Stromness, KW16 3AA. Alternative customer services contact details:
- Phone: 01856 873535 – 09:00-13:00 and 14:00 to 17:00.
- Email us
- Contact us online
