Contact Us - In Person
Coronavirus (COVID19) – Service changes
Our Kirkwall and Stromness drop-in centres are now open to the public. Visit the main contact us page for times of opening. We would still ask that customers only visit if their business is essential and contact us by phone or online on our website www.orkney.gov.uk/MyOrkney if possible.
At Stromness customer service drop-in centre library services are available from the Warehouse Buildings on a booking only basis. We continue to provide a Request and Collect service for library books and would ask that customers contact us by phone or email in advance of their visit by email or by calling 01856850907 or 01856873535, extension 3033.
Key messages:
- Council Offices reception will open to the public on Wednesday 12 August 2020.
- Hours will be restricted from 10:00 to 13:00 and 14:00 to 16:00.
- Perspex screens are in place for the safety of our customers and staff.
- Essential business only if it can’t be done over the phone or online.
- If possible, please contact us online, by email or by phone on 01856873535, https://www.orkney.gov.uk/ or customerservice@orkney.gov.uk
- For dropping off documentation, please use letterbox or red post box provided (please do not deposit cash in the letterbox).
- Dog waste bags are available from outside the main reception.
- A maximum of 3 customers will be allowed into the reception area at one time.
- Social distancing of 2 metres should be adhered to at all times.
- Please wear a face covering when entering the building.
- Sanitisers will be provided and should be used on arrival at reception.
- It is essential that you do not enter the building if you are experiencing symptoms of COVID19 – fever, continuous cough, sore throat or changes in your taste or smell or have been in contact with a person infected with COVID19.
- Please adhere to the signage and floor tape placed around the reception area.
- Please wait on the yellow circles placed on the floor.
- Drop ins to see officers will not be available – appointments must be made in advance and will be limited.
- Customer contact at reception will be limited to 10 minutes.
- Customers should leave reception immediately on finishing their business.
- Where possible, visits to reception should be restricted to one family member.
- If you have a meeting arranged with an officer, they should make arrangements to meet you on your arrival.
Customer Services
Customer Services (Kirkwall): Council Offices, School Place, Kirkwall, KW15 1NY.
Customer Services (Stromness): Warehouse Buildings, 2-12 Victoria Street, Stromness, KW16 3AA. Alternative customer services contact details:
- Phone: 01856873535 Extensions: 2904 and 2905 – 09:00-13:00 and 14:00 to 17:00.
- Email us
- www.orkney.gov.uk/MyOrkney
