Orkney Islands Council
Working together for a better Orkney

Complaints, Compliments and Feedback

If you are unhappy about the service you have received from Orkney Health and Care (OHAC), or anything we have done or not done, we want to know about it. If you have a complaint about the Orkney Integration Joint Board (IJB) please go to the IJB Complaints Handling Procedure in the 'Related Downloads' section of this page.

We would also like to know if we have done something you like so we can do it again or if you have any ideas about how OHAC can make life better for you or people in Orkney.

How can I make a compliment, complaint or provide feedback?

Compliments

If the service is one provided by Orkney Islands Council:

  • By visiting the Council’s customer services.
  • By telephoning the Council on 01856873535.
  • By writing to Complaints, compliments and feedback, Orkney Islands Council, School Place, Kirkwall, Orkney, KW15 1NY.
  • By sending an email.

If the service is one provided by the NHS Orkney:

  • By letting a member of staff know.
  • By telephoning the NHS on 01856 888221 and asking to speak to Julie Tait.
  • By writing to the Patient Experience Officer, NHS Orkney, Garden House, New Scapa Road, Kirkwall, Orkney, KW15 1BQ.
  • By sending an email.

Complaints

If the service is one provided by Orkney Islands Council:

  • By visiting the Council’s customer services.
  • By telephoning the Council on 01856873535.
  • By writing to Complaints, compliments and feedback, Orkney Islands Council, School Place, Kirkwall, Orkney, KW15 1NY.
  • By sending an email.

If the service is one provided by the NHS Orkney:

  • By letting a member of staff know.
  • By telephoning the NHS on 01856 888221 and asking to speak to Julie Tait.
  • By writing to the Patient Experience Officer, NHS Orkney, Garden House, New Scapa Road, Kirkwall, Orkney, KW15 1BQ.
  • By sending an email.

Feedback

If the service is one provided by Orkney Islands Council:

  • By visiting the Council’s customer services.
  • By telephoning the Council on 01856873535.
  • By writing to Complaints, compliments and feedback, Orkney Islands Council, School Place, Kirkwall, Orkney, KW15 1NY.
  • By sending an email.

If the service is one provided by the NHS Orkney:

  • By letting a member of staff know.
  • By telephoning the NHS on 01856 888221 and asking to speak to Julie Tait.
  • By writing to the Patient Experience Officer, NHS Orkney, Garden House, New Scapa Road, Kirkwall, Orkney, KW15 1BQ.
  • By sending an email.

If you are not sure who provides the service concerned, then please get in touch with either the Council or NHS Orkney and we will make sure your message goes to where it is intended.

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