Performance Matters for Building Standards
Verification Performance 2015 – 2016
The Building Standards Division published verification performance reports for each Scottish Local Authority, Building Standards Verifier for years 2014 – 2015 and 2015 – 2016. You can access the Orkney Islands Council performance report from the ‘Related Downloads’ section of this page.
Annual Performance Report
To coincide with the appointment of verifiers from May 2017 the balanced scorecard and continuous improvement plan templates have been refined to allow verifiers to report performance across the Performance Framework and Key Performance Outcomes.
A PDF version control copy of the 2018/2019 Annual Performance Report can be downloaded from the 'Related Downloads' section on this page.
Building Standards National Customer Satisfaction Survey
The national customer satisfaction survey for building standards supports KPO4 (Key Performance Outcome 4) of the performance framework for building standards verifiers. The purpose of this KPO is to monitor customer satisfaction with the building standards service, ensuring the service meets or exceeds customer expectations.
The 2017 National customer satisfaction report for Orkney Islands Council is available to download from the 'Related Downloads' section of this page.
This report has not been produced by Orkney Islands Council and is not fully web accessible. If you require assistance, please contact Building Standards on 01856873535 extension 2729.