Tenants' Handbook

HousingBooklet

Every Council tenant should receive a copy of the Tenants' Handbook when they sign up to a tenancy. This handbook contains leaflets providing information on your rights and responsibilities as a Council tenant. These leaflets are available to download from the Related Downloads section of this web page or you can contact Housing Services for a hard copy.

Scottish Secure Tenants Rights Leaflet

This leaflet outlines the main rights of Scottish Secure Tenants.

Tenants Rights and Responsibilities

This leaflet outlines your rights and responsibilities as a tenant of Orkney Islands Council.

Rent leaflet

This leaflet explains the different ways in which you can make rent payments and provides advice on what to do if you are experiencing financial difficulties.

Repairs and Maintenance Leaflet

This leaflet outlines the Council's responsibilities for carrying out repairs and how you can report a repair.

Repairs and Maintenance Charter

This leaflet outlines what tenants can expect from our employees and our contractors employees and what we expect from tenants.

House Letting Information

This leaflet outlines what we do when letting or allocating houses to those on the housing and transfer waiting lists.

Lettings Policy

This leaflet provides guidance on our Lettings Policy.

Tenancy Matters and Disputes Leaflet

This leaflet outlines your rights and responsibilities on the use of the house, respect for others and the action that may be taken if a tenant fails to meet their tenancy terms.

Antisocial Behaviour

This leaflet explains what antisocial behaviour is and outlines the action the Council may take to tackle this.

Joint Tenancies Leaflet

This leaflet explains your rights if you have a joint tenancy and sets out the main advantages and disadvantages of joint tenancies.

Equalities Leaflet

The Council is required by law to promote equality and social justice throughout all our services. This leaflet provides you with general information about what this means for tenants and service users.

Accessibility Leaflet

The Council is committed to ensuring that its services are accessible to all and we provide information in a range of formats and languages. This leaflet provides you with general information about what this means for tenants and service users.

Tenant Participation Leaflet

The Council is committed to promoting tenant involvement in the development and review of services which affect them.  This leaflet outlines your rights to be involved and have your say in the way the Housing service is run.

Your Views

This leaflet explains why we ask for your views on our services and outlines the way the information will be used.

Abandoned Houses Leaflet

This leaflet outlines what the Council does when it believes that one of its houses has been abandoned.

Homeless and Don't Know What to Do

If you have nowhere to stay, or are about to lose your home, this leaflet outlines what the Council can do. Alternatively you can view our Homelessness information pages for further details.

Condition of Property at End of Tenancy

This leaflet provides guidance on the condition your property should be left in at the end of your tenancy.

Useful Contacts Leaflet

This leaflet provides a list of contact details for the Council and various other local and national agencies.

School Place, Kirkwall, Orkney, KW15 1NY

Telephone: 01856 873535

Email: customerservice@orkney.gov.uk

Orkney Islands Council: BOREAS DOMUS MARE AMICUS