In the event that you are unhappy with some aspect of our service provision you have the right to make a complaint as follows:
- For informal matters we can follow our internal complaints procedures.
- Make a complaint using the Orkney Islands Council’s formal complaints procedures.
- At any time you can make a complaint to the Care Inspectorate at East Bank, East Road, Kirkwall, Orkney, KW15 1LX. Telephone:01856870535. Alternatively you could contact the Care Inspectorate National Enquiry line on 08456009527. A link to the Care Inspectorate website can be found in the related sites section of this page.
Please contact us for further information on making a complaint.