Orkney Islands Council
Working together for a better Orkney

Be wary of uninvited sales people

Be wary of uninvited sales people
18 September 2017

Orkney Islands Council trading standards and Police Scotland have issued a warning after reports that traders visiting the area are offering machinery, tools and other goods for sale.

They are reminding householders, farmers, and other businesses that doorstep calls from uninvited sales people are unlikely to result in any great bargains.

In many cases they lead to complaints about high-pressure selling of over-priced and poor quality goods or services – which are very often not needed, wanted, or planned.

The law generally requires door-to-door sales people to give consumers:

  • A notice detailing cancellation rights.
  • A 14 day cooling-off period within which consumers can cancel any agreement and receive a full refund.
  • Information on how consumers can cancel the contract.

The law also requires that traders going door to door possess a street traders’ licence or pedlars’ certificate – you should ask to see this.

The Council’s trading standards manager, Gary Foubister, said: “From the experience of enforcement agencies, doorstep traders often turn up at homes causing stress and worry for some of our most vulnerable householders and then disappear without leaving so much as an address.

“This makes it impossible to obtain any redress should the goods develop a fault.”

If you have any concerns about the sellers’ approaches, try and report information such as the type and registration number of any vehicles used. You can contact Police Scotland on 101 or Trading Standards on 873535 or by email.