Orkney Islands Council
Working together for a better Orkney

Christmas and New Year Holiday Period

The Council Offices will be closed to the public from 16:00 on Monday 24 December 2018 and will thereafter remain closed until 09:00 on Thursday 3 January 2019. Other specific arrangements are detailed below:

Customer Services

The Customer Services functions in Kirkwall and Stromness will close from 16:00 on Monday 24 December 2018 and will re-open at 09:00 on Thursday 3 January 2019 in Kirkwall and at 09:15 on Thursday 3 January 2019 in Stromness.

Registration Office – Kirkwall

Births, Deaths and Marriages

For information/advice on registrations between 27 December and 31 December 2018 please contact 07860448271.

Emergency Out-Of-Hours ‘Homeless Service’

For those requiring accommodation in an emergency (e.g. homeless) please contact the Out of Hours Officer on 07921582962.

Orkney Health and Care Social Work and Social Care Services

Emergency Out of Hours Duty social work services can be contacted through the Balfour Hospital on 01856888000 for the duration of the holiday period.

Additionally, on Thursday 27, Friday 28 and Monday 31 December 2018 the following social work and social care services will be contactable on 01856886470 between 09:00 and 13:30 each day: Criminal Justice, Children and Families, Adult Social Work, Community Occupational Therapy and Selbro Store, urgent Telecare referrals will be processed those days also.

Please note: the council building will not be open, but access to the above services will be available via telephone for social work and social care service enquiries only. Any matters relating to non-Orkney Health and Care enquiries, for example payments or Council Tax cannot be handled during this time. Please note you will not receive a reply on the Council’s normal switchboard number. For all Home Care enquiries please contact 01856888390, the office will be staffed as usual from 07:00 to 22:00 each day over the holiday period.

Gilbertson and West Mainland day care centres will be open as usual on Thursday 27, Friday 28 and Monday 31 December 2018, weather permitting.

Development and Infrastructure

Normal procedures will apply for emergencies.

Housing and Other Council Owned Property

For reporting emergency repairs required to Council owned housing and other Council owned property please telephone Kirkwall 01856873430. You will be directed to employees who are on standby. Please hold until you get a response.

Roads, Footways and Street Lighting / Severe Weather

For reporting defects relating to roads, footways and street lighting or during severe weather conditions and flooding please telephone Kirkwall 01856876338. You will either be able to speak to employees who are on standby or leave your message on the answering machine. The messages on this machine are checked several times each day. To contact the Police in an emergency dial 999. For all other non-emergency enquiries please contact the Police on 101. The Police Crimestoppers number is 0800555111 and this offers a confidential option.

Pay and Display Car Parks

Fees require to be paid in the car parks as usual except for 25 and 26 December 2018 and 1 and 2 January 2019. Any queries can be made at the Council Offices on Thursday 3 January 2019.

Refuse Collection and Waste Sites

Information on refuse collection, waste sites opening times and Christmas tree collections can be obtained from the relevant documents in the 'Related Downloads' section of this page.

Business Gateway (Queen Street)

Closed from 13:00 Monday 24 December 2018 and reopens 09:00 Thursday 3 January 2019.

St Magnus Cathedral

Open during normal working hours except Tuesday 25 and Wednesday 26 and Tuesday 1 and Wednesday 2 January 2019.

The Orkney Museum, Tankerness House

Closed from 15:00 on Monday 24 December 2018, until 10:30 on Thursday 3 January 2019.

Warehouse Buildings, Stromness including Stromness Library

Open from 10:00 to 16:00 on Monday 24 December 2018 and reopens Thursday 3 January 2019 at 09:15.

Orkney Library and Archive

Closed from 17:00 on Saturday 22 December 2018 and reopens Saturday 5 January 2019 at 09:15.

Kirkwall and St Ola Community Centre

Closed from 16:30 on Saturday 22 December 2018 until 09:00 on Thursday 3 January 2019. (St Magnus Café closes at 15:00 on Saturday 22 December).

Stromness Community Centre

Closed from 13:30 on Monday 24 December 2018 until Thursday 3 January 2019 at 09:30.

Stromness Academy Community School

Closed from Friday 21 December 2018 until Sunday 6 January 2019 inclusive.

Dounby Centre

Closed from Friday 21 December 2018 until Sunday 6 January 2019 inclusive.

KGS Sports Centre

KGS Sports Centre will be open as follows during the festive period.

  • Monday 24 to Wednesday 26 December inclusive - Closed.
  • Thursday 27: 17:30 - 20:00.
  • Friday 28: 14:00 - 17:00.
  • Saturday 29: 10:00 - 13:00.
  • Sunday 30 December to Wednesday 2 January 2019 inclusive - Closed.
  • Thursday 3 and Friday 4 January: 17:30 - 20:00.
  • Saturday 5: 09:30 -13:00.
  • Sunday 6: 10:00 -13:00.

All Healthy Living Centres

Contact each Healthy Living Centre for details.

Centre Location Email Address Telephone Number

Westray

westray.hlc@glow.orkneyschools.org.uk

01857677568

Sanday

sanday.hlc@glow.orkneyschools.org.uk

01857600795

Shapinsay

shapinsay.hlc@glow.orkneyschools.org.uk

01856711346

Rousay

rousay.hlc@glow.orkneyschools.org.uk

01856821443

North Walls

northwalls.hlc@glow.orkneyschools.org.uk

01856791085

St Margarets Hope

hope.hlc@glow.orkneyschools.org.uk

01856831793

Stronsay

stronsay.hlc@glow.orkneyschools.org.uk

01857616449

Stromness Swimming Pool, Health and Fitness Suites Holiday Opening Sessions

Pool will be closed from 12:00 (noon) on Monday 24 December 2018 until 14:00 on Thursday 3 January 2019.