Orkney Islands Council
Working together for a better Orkney

Customer Services Survey 2014

This page is for historical purposes only. This consultation is now closed.

Orkney Islands Council is seeking public views on the performance of its Customer Services function and whether it is meeting the high standards it has set itself.

Customers phoning in to or visiting the Council Offices will be asked if they would be willing to complete a short questionnaire. Members of the public can also fill in an online questionnaire using this link. (Link now closed).

The results of the survey will help to inform future service improvements.

Catherine Foubister is the Council’s Customer Services Manager.  She said: “Our Customer Services team are the first point of contact at the Council and it’s therefore important for us that they deal with our customers in a polite  and efficient manner whether that be in person, by phone, in writing, by email or by the website.

“We’ve been working on drawing up a Customer Services charter and we want to take this opportunity now to see whether we are achieving what we set out to do.  We’d welcome public views on anything that they feel we are doing well but also of course any areas where they feel we could improve. ”

The survey period ends on Friday 28 February.