Compliments and Complaints

We know things don’t always go according to plan – and that’s why we have special procedures in place if you feel you have a complaint to make.

But we do our best to get things right, and we really appreciate hearing from you when you’re pleased with the service you’re getting from us.

Making Compliments and Complaints

So help us do our best for you. Tell us when something has gone wrong so that we can put it right. How you can make a complaint to Orkney Islands Council is detailed in our complaints procedure.

Also, please contact us to suggest things we can do to improve the way we work, and let us know when things do go to plan. Knowing when we get things right helps us make sure you get the Council services you need. Click on the link within the Related Links section for further details.

Links to the Complaints Procedure, and SPSO Investigations can be found in the "In This Section" area of the page.