Compliments, Complaints, Comments and Suggestions
Orkney Islands Council wants to hear from you about the services we provide. When it comes to whether we are doing a good job or not, it is those who receive the services that are the real experts.
We want to hear from you when we have got it wrong, when we have got it right and when you have an idea how we could do it better.
Making a Compliment
We know that our staff try to do their very best for Orkney residents and some of them always go the extra mile. We feel it is important to those members of staff, who have done a good job, that they receive positive feedback. If you would like to compliment a member of staff or a team, you can e-mail, write or telephone the Council. We will make sure that the individual and their manager gets to hear about it. You can get in touch with us from the Contact Us section of the website.
Making a Comment or Suggestion
We run many services within Orkney and we are always looking to find ways to improve how we do things. If you have a suggestion about how we could make our service better we would be pleased to hear from you. If we can implement your suggestion we will. Sometimes changes to our services need to wait until we next carry out a review. Your comments will be fed into the service review process and we will let you know what happens. You can get in touch with us from the Contact Us section of the website.
For compliments and suggestions, please send us an email, write to us or just telephone us:
Postal address: Customer Services, Orkney Islands Council, Council Offices, School Place, Kirkwall, KW15 1NY.
Making a Complaint
Full details on making a complaint are provided on the Complaints Procedure page available from the 'Related Links' section of this page.